Who can review
- Only a member whose trial the place or coach marked as attended. That is why every review shows “Verified visit”.
- One review per attended trial, and one published review per member for each place or coach. A newer review replaces your older one.
- Owners, managers, staff and coaches linked to a place cannot review it.
What makes a useful review
- Give the place one star rating, from 1 to 5, for your visit as a whole.
- Say what you trained, when you went and who it suits: beginners, women, children, competitors.
- A comment is optional, up to 1,500 characters. Up to 3 photos of the space are welcome; don't photograph other people without their permission.
What is not allowed
- Phone numbers, links or prices offered outside the listing.
- Insults, threats, hate speech or sexual content.
- Personal details about staff or other members.
- Reviews written for a reward, or to harm a rival place or coach.
Reviews held for a check
Most reviews appear at once. A moderator checks a review first when it contains a phone number or link, uses a blocked word, or comes from an account made less than 24 hours before the trial was marked attended.
Editing and deleting
You can edit your review within 7 days of posting it and delete it at any time from your account.
Owner and coach replies
The place or coach can reply once to each review and edit that reply within 7 days. Replies follow the same rules as reviews.
Reporting a review
If a review breaks these rules, use “Report” on the review. A moderator looks at every report. Reviews are never removed just because they are negative.
These guidelines sit alongside the terms of service.