What is collected
- Your account: name, email or phone number, and your city. Gender is optional and you can choose “Prefer not to say”.
- Trial requests: the place or coach, your message, and the status of each request.
- Reviews: your ratings, text and any photos you add.
- Saved listings: the places and coaches you save.
- Usage: pages viewed and buttons tapped (such as Call or WhatsApp), to show owners how their listing performs and to improve the site. Analytics cookies are used only if you allow them; see the cookie policy.
Only what a feature needs is collected. No payment details are taken, because no payments are made on TrainGrounds.
Who sees your phone number
Your phone number is shared only with the place or coach you send a trial request to, so they can reply. It is never shown on your reviews or anywhere public, and it is not sold.
What is public
Your reviews are public and show the name on your account. Coach profiles are public by design: a coach chooses what their page shows.
Who else handles your data
TrainGrounds uses service providers for hosting, email and SMS, and, with your consent, analytics. They process data only to run those services. Data may be passed to the authorities when the law requires it.
How long data is kept
- Your account data is kept until you delete your account.
- Documents an owner uploads to verify a listing are stored privately and deleted 90 days after the decision.
- Reviews of a place that closes are kept with the listing's history.
Your choices
- Delete your account from your account settings at any time. A download of your data is being added.
- Edit or delete your reviews from your account.
- Change your cookie choice from the cookie policy page.
Security
The site is served over HTTPS, log in sessions are kept in secure cookies, and staff access to member data is limited to the people who need it.
The law in Pakistan
Pakistan has no comprehensive data protection law in force yet. These rules are TrainGrounds' own standard and are written to hold up if one passes.
Questions
Write to the TrainGrounds team from the Contact page.